Using our website: what you need to know

Your privacy and its protection really matters to us. So we want you to understand how we use your data and how you can control it when you visit our website.

That’s why this guide explains our approach to privacy, cookies, and website use. We follow data protection laws General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) to keep your information safe.

Cookie policy

When you visit our website, we store small text files called cookies on your device. Here's what you need to know about them:

Your cookie choices

You control which optional cookies we use. Here's a breakdown of all our cookies:

1. Essential Cookies

We need these cookies to make the website work - you can't turn them off, but they don't collect any personal information.

2. Analytics and performance cookies

These cookies help us understand how people use our website. They collect anonymous information only.

3. Marketing and advertising cookies

We don’t actually advertise anywhere at the moment but, if we ever do, these are the cookies that we would rely on to make our advertising more relevant and measure how well our campaigns work.

4. Preference and functionality cookies

These cookies remember your choices and preferences on our site. We'll only use them if you agree.

How we handle your data

What information we collect

We collect different types of information depending on how you interact with us. This includes:

  • Information you share when you contact us

  • Details about the services you're interested in

  • Information about how you use our website

How we collect information about you

We mainly collect information directly from you during our conversations and meetings. Sometimes we'll also get information from other sources, like credit checks or your employer, but only when necessary.

Keeping your data safe

We take security seriously. Here's how we protect your information:

  • We use secure servers

  • Only our current employees can access your data

  • We train our team in data protection

  • We have strong security measures to prevent data breaches

Sharing your information

We only share your data when:

  • The law allows it

  • We have proper security measures in place

  • We have contracts that protect your privacy

  • We need to work with service providers to help you

Using our website

Downloads and files

  • Use anti-virus software when downloading files

  • We check all files we provide, but can't verify third-party downloads

  • Always verify files from external sources

External links and third parties

  • Check the address of external links before clicking (by hovering over links)

  • Be careful with shortened URLs

  • Remember that we can't control other websites' content

Social media usage

  • To make sure you follow our genuine accounts, click on the links in the footer of our website

  • We'll never ask for your password on social media

  • When you use share buttons, content may appear on your profile

  • You choose what to share

Your privacy rights

Managing cookies

You can:

  • Change your cookie choices anytime using the preferences button

  • Block cookies through your browser settings

  • We'll keep essential cookies active so the site works properly

Your data protection rights

You can:

  • See what information we have about you

  • Fix any mistakes in your data

  • Ask us to delete your information

  • Change your mind about how we use your data

  • Report concerns to the Information Commissioner's Office (ICO)

Talk to us

Do you have questions about your data or cookies? Contact our Data Protection Officer: Kate Shaw Email: kate@flpsolutions.com